How to build relationships and avoid misunderstandings
“Adapting to Culture” is ideal for companies with a multicultural environment or who serve an international client base. This version of the course is adapted to call center personnel in any industry.
Through facilitation, discussion and exercises, the participants explore their own and other cultural perspectives and how those perspectives influence communication, working styles, values, decision-making and attitude toward the workplace.
We can customize this course to your choice of cultures to the enhance the practical application aspect of the material.
This workshop will provide your employees with the skills to:
Adjust to another culture without setting aside their values.
Identify possible communication issues.
Avoid giving or taking offense.
Deal comfortably with the communication styles of other cultures
