How to say what you mean and get what you want through e-mail
This workshop is designed to provide participants with new information and insight into the effective use of e-mail in their day-to-day work.
Participants review the dos and don’ts of email ethics and etiquette. We then use examples of improper or ineffective email communication to illustrate the issues. Participants apply their new skills to the examples and review their corrections with the instructor.
This workshop will provide your employees with skills to:
Write effective e-mails to convey your message and make effective requests
Discern when it is appropriate to use email and when verbal or face – to – face communication is more appropriate
Use proper ethics and etiquette when using e-mail to communicate
Build consensus and rapport online
