Building client satisfaction and retention
Quality Customer Service provides instruction and practice in how to provide excellent service interactions with your clients to improve customer loyalty and satisfaction. Quality Customer Service has been implemented in a number of different environments including call centers, field service technicians, help desks and sales forces in North America, Asia and Europe.
In Quality Customer Service via the Telephone we focus on attitudes and verbal techniques that will build rapport and loyalty with your clients.
This workshop will provide your employees with the skills to:
Set standards of “quality” for service interactions
Effectively focus on each client’s needs
Employ verbal techniques to avoid misunderstanding and encourage collaboration.
Implement a step-by-step method for providing customers with an excellent service experience with your company.
